A panel at the Restaurant Franchising and Innovation Summit highlighted the importance of balancing technology with human interaction in hiring and retaining restaurant staff, emphasizing the need for personalized onboarding and diverse training methods. Mountain Mike's Pizza took home the top honor at Pizza Marketplac

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News

QSR Web
qsrweb.com > news > over-half-of-fast-food-workers-quit-early-when-onboarding-fails-report-finds

Over half of fast-food workers quit early when onboarding fails, report finds

2+ week, 3+ day ago   (169+ words) More than half of quick-service restaurant workers who experienced inefficient onboarding quit before they even started working independently, according to a survey from AllianceHCM. The survey polled 1,000 recent QSR employees and found 51.8% of those who felt the onboarding process was…...

QSR Web
qsrweb.com > news > wendys-names-former-mcdonalds-exec-tariq-hassan-as-cmo

Wendy's names former McDonald's exec Tariq Hassan as CMO

2+ week, 5+ day ago   (186+ words) Wendy's has appointed Tariq Hassan to the newly-created role of chief marketing and customer growth officer, effective immediately, according to a press release. Hassan, who previously served as senior vice president and U.S. chief marketing and customer experience officer at McDonald's,…...

QSR Web
qsrweb.com > news > 3-in-4-diners-open-to-restaurant-ai-par-survey-finds

3 in 4 diners open to restaurant AI, PAR survey finds

3+ week, 2+ day ago   (174+ words) Consumer discomfort with AI in restaurants is rapidly declining, dropping from 41% in 2025 to 27% today, according to a survey from PAR Technology Corp. The "2026 Industry Report: AI on the Diner's Terms", based on a June survey of 1,000 U.S. adults, indicates that nearly…...

QSR Web
qsrweb.com > news > wendys-us-president-departs-to-lead-supply-chain-co-op

Wendy's U.S. president departs to lead supply chain co-op

3+ week, 2+ day ago   (146+ words) August 20, 2026 by Valerie Gritton Wendy's is restructuring its executive leadership to combat six consecutive quarters of declining U.S. same-store sales and a 12.5% drop in second-quarter traffic. In an Aug. 14 SEC filing, the company said Pete Suerken, president of U.S. operations, intends to…...

QSR Web
qsrweb.com > articles > the-next-generation-of-qsrs-part-4-building-the-restaurant-of-the-future

The next generation of QSRs part 4: Building the restaurant of the future

3+ week, 3+ day ago   (764+ words) The restaurant of the future will recognize that technology and hospitality are not competing priorities, and that innovation isn’t the destination — the guest is. August 19, 2026 by Valerie Gritton Editors note: This is the fourth article in our 4-part series on…...